Total Quality Management - TQM Essay -- SixSigma Essays

I.INTRODUCTIONBefore you hatful begin to visit what total quality commission is, you must know what quality is. part is the ability to satisfy, or even exceed, the needs and expectations of the nodes. Total Quality attention is a solicitude approach to long-term success through customer satisfaction. The participation of all members of an organization in improving processes, products, services, and the culture they forge in is the basis of TQM. Total Quality guidance, often called TQM, is a intellectual set. It is also a set of well-proven processes for achieving the mind set. The mind set is that everyone in your organization understands what their customers expectations are and they meet those expectations every time. TQM, which has been available for umpteen years, was in the first place developed in the United States and the Japanese were the first to visualize its benefits and prevail it successfully. This paper will discuss the history of Total Quality c ounselling and also its creator Dr. William Edwards Deming. Also included is Dr. Demings 14 Points of precaution, which apply anywhere from small organizations to large organizations including everything from the service industries to the manufacturing industries and everything in between. They apply to a course of study within a company. The final topic discussed will be how TQM is use in the organizations.II.HISTORYTotal Quality Management (TQM) is a participative management style that stresses total staff commitment to customer satisfaction. TQM is the part of management organized for the use of creating and implementing a continuous improvement process that continuously improves on the organizations effectiveness and also their efficiency. The main responsibility lies on non the workers or employees of a corporation, but rather the management. There are many very effective ways that corporations have implemented these strategies of TQM, but to the highest degree com monly, it is acquired through data collection, flow charts, and diagrams.The development of Total Quality Management is attributed to Frederick W. Taylor, an engineer and the first management consultant. Statisticians, such as Walter A. Shewhart, Joseph M. Juran, Philip B. Cosby and most importantly Dr. W. Edwards Deming (1900-1993), were responsible for initiating the Total Quality Management process and share a common role ... ...for success. There are three basis implementations of TQM including idea of management, system of management (in which the Q-S.T.E.P. process is used), and traditional management. A company can decide on their implementation plan based on their personalized needs. Dr. William Edwards Demings philosophy of total quality management has proved effective in many organizations, and if companies are willing to embrace all of its ideas and concepts, it can be successful for them.REFERENCESAguayo, R. (2010). Dr. Deming The American Who Taught the Japanese About Quality. New York Carol issue Group.Gabor, A. (2009). The Man Who Discovered QUALITY. New York Times Books, a division of ergodic House Inc.Green, L. TQM FAQs. Online. Retrieved October 11, 2013 from http//www.skyenet.net/leg/tqmodel/tqmfaq.htm.Green, L. TQM Total Quality Management Diagnostics. Online. Retrieved October 16, 2013 from http//www.skyenet.net/leg/tqm.htm.Hellriegel, D., Jackson, S., Slocum, J. (2009). Management 10th Edition Ohio South-Western College Publishing.Author Unknown. Online. Retrieved October 8, 2013 from http//www.eskimo.com/mighetto/1stqm.htm.